Table 4 Selection of the most illustrative verbatims from patients’ interviews

Appreciation of the intervention and its tools

P 10

“I think both are important. I think it is important to have general information. Through the media, or through I don't know, public health organisations. You need to confirm with the GP […] It's especially for people who are resistant to information […] people still trust their GP even if they are stubborn.”

P 6

“They are overbooked […] There are some patients who don’t have a connection with their GP, they just consult him/her to obtain their prescription.”

P 10

“Yes, I think it's [the charter] for any audience. […] It's quite understandable.”

P 2

“Yes, every time they [patients] complain and ask for an antibiotic, with the document they would understand. […] I kept it [the pad] and I even made my children read it”

P 7

“I think it’s [the leaflet] clear, ‘don’t share your antibiotics’, it’s a reflex that people often have. […] It's explicit, the antibiotic, the doses to be taken, the duration of the treatment, I think it's a very well-done document. It also provides information such as the fact that you can return the antibiotics to the pharmacy, honestly I wouldn't have done that if they were already started, I'd have thrown them in the bin. So it gives me information that I think is necessary.”

Perceived impacts on medical care and on their own views towards antibiotics

P 2

“People would not go to the GP for a yes or a no, they would understand [the importance of preserving antibiotics] when they see this [the tools]”

P 4

“I think he/she [patient] would not try to say ‘Doctor, I have a flu, give me an antibiotic’.”

P 3

“We’ve all heard about it ‘Antibiotics are not automatic’.”

P 4

“These bacteria [resistant], you can transmit them by saliva, by spitting, by anything, by sneezing. […] And they (my children) are at risk of getting sick because of these bacteria […] I understand it (the information on the pad) like that”