Prince of Wales Hospital (a teaching hospital of the Chinese University of Hong Kong) has adopted WHO HH audit protocol since 2007. Initially the HH compliance rate was 37%. In the past few years, HH promotion relied mainly on poster and through the reminder in different hospital meeting.
Since 2011, ICT launched a series of promotion program with more structural and strategic approaches. Apart from posters, banners, foam board stands and screen savers in clinical computer; ICT increased the frequency of HH audit from yearly to monthly. The reports were sent to each departments with breakdown of compliance rate by ward. To address the problem of poor compliance of doctor, name based audit with monthly feedback to their department heads. This name based audit also applied to staff group with low compliance rate in specific departments until their compliance rate improved.
In addition, ICT provide positive reinforcement; badges or small gifts were given to staff who performs well in hand hygiene compliance. The overall HH compliance was 86% in 2012.