Skip to main content

Table 4 Patient history taking, counselling and recommendation

From: Community pharmacy staff’s response to symptoms of common infections: a pseudo-patient study

  Frequency (%)
Overall
n = 242
Sore throat
n = 60
Common cold
n = 60
Diarrhoea
n = 60
UTI
n = 62
Asked about other symptoms 25 (10) 7 (12) 11 (18) 6 (10) 2 (2)
Action has been taken 20 (8) 5 (8) 9 (15) 4 (7) 2 (3)
Taking any other medicine 4 (1.7) 2 (3) 1 (2) 0 1 (2)
Recommended to see a physician 44 (18) 6 (10) 14 (23) 9 (15) 15 (24)
Antibiotic dispensed cases, frequency (%)
 Questions asked about; n = 99 n = 26 n = 9 n = 30 n = 34
 Other symptoms/ comorbidities (Yes) 36 (36) 10 (38) 6 (67) 14 (47) 6 (18)
 Action already taken 12 (12) 3 (11) 3 (33) 4 (13) 2 (6)
 Other medicine taking 2 (2) 1 (4) 0 0 1 (3)
 Pregnancy status 0 N/A N/A N/A 0
 Drug allergies 10 (10) 5 (19) 0 2 (7) 3 (9)
Patient counselling/ advice;
 Recommended to see a physician 10 (10) 2 (8) 0 5 (17) 3 (9)
 How to take 59 (60) 16 (62) 3 (33) 16 (53) 24 (71)
 How often to take 47 (47) 10 (38) 3 (33) 13 (43) 21 (62)
 When to stop taking 22 (22) 4 (15) 0 7 (23) 11 (32)
  1. N/A Not applicable